Frequently Asked Questions and Answers!
Here you will find answers to the most frequently asked questions from our customers. Should you have any further questions, please contact our customer service by email: firstname.lastname@example.org and by phone: +46 (0) 40 693 60 40. We are open weekdays 9.00 – 17.00.
Order and delivery
It takes 2 to 3 weeks from ordering until you can pick up your parcel at the nearest delivery point.
Every Tuesday and Friday, a truck will pick up all parcels and drive them to our logistics centre in Borås. Once they arrive they are packed and sent the following day, by DHL, to the nearest delivery.
Once your order has arrived at your place of delivery, you will receive a text message from DHL that informs you that you have a parcel to pick up.
The shipping cost depends on which country we ship to. It costs 149 cr (SEK) to Denmark and Finland, 199 cr (SEK) to Norway and 99 cr (SEK) to Sweden. All prices are valid for private individuals and include 25% VAT.
The first thing you can do is make sure you entered your email address correctly. Incorrect contact information is the most common cause for failure of order acknowledgement. It is also possible that your email provider has a SPAM filter that blocks certain emails. Also check the inbox for spam.
If you do not find the information you are looking for in our store or in your account, the best way to contact us is by phone: +46 (0) 693 60 40 or by email: email@example.com.
If the question is invoice or payment related, please contact Klarna by phone: +46 (0) 8-120 120 10 or by email: firstname.lastname@example.org.
When your order, you will receive an order receipt sent to the email you have entered in the ”checkout” (email should arrive within a few minutes). If you do not receive your order receipt, please check your spam. If your order receipt is not available, please contact us at email@example.com and we will assist you.
After 1-3 days, the production of your order begins at our factory. You will receive an email informing you about this.
When your order is complete and leaves the factory, we will send you another email informing you that your order is on its way. Delivery takes about 3-5 days.
When the order has arrived at your delivery point (Service Point), you get a text message from DHL to inform that you have a package to pick up. The sender is our logistics partner Transbaltika AB in Borås.
No, we are not. However, delivery time may be slightly longer due to the vacations of our staff members. This year the holiday period is from July 17th to August 14th.
Purchase and payment
With Klarna you can choose card payment, direct payment, or invoice. You can also split your payment if you wish. You choose all of this in the ”checkout” box when completing your purchase.
For more information about Klarna, please visit www.klarna.se or call them at +46 (0) 8 120 120 10.
You can download your invoice from your account at Klarna. If for some reason you do not find it, we recommend that you contact Klarna.
All our billing goes through Klarna, and they can help you with invoice issues. Contact them at: firstname.lastname@example.org
You can contact Klarna by phone: +46 (0) 8 120 120 10 or by email: email@example.com.
No, not with Exclusive Horsewear. However, Klarna must do it to handle your payment.
For more information on how your personal information is handled by Klarna, please read here . If you have any further questions, please send an email to firstname.lastname@example.org.
Yes, that’s fine.
We provide a 2-year warranty on materials and manufacturing. For more information, please read our terms and conditions.
Replacement and return
You have 14 days from the day you receive your goods to try and accept them. For more information, please read our terms and conditions.
If you want to exchange or return your product, you must contact our customer service by email: email@example.com. For more information, please read our terms and conditions.
Yes, you can. However, you must do it within 48 hours of your order. In this case send an email to: firstname.lastname@example.org and we will assist you.